FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Orders & Shipping
Below are some common questions about our shipping process, delivery times, and order tracking.
How long does shipping take?
We process orders within 1–2 business days. Delivery usually takes 3–4 business days within the USA.
How can I track my order?
Once your order ships, you'll receive a tracking number by email. You can use it to follow your shipment in real-time.
Do you ship internationally?
Currently, we only ship within the United States.
Returns & Refunds
Below are some common questions about our returns, refunds, and eligible items.
What is your return policy?
We accept returns within 30 days of delivery. Items must be in their original condition.
Do I have to pay for return shipping?
No, we offer free return shipping on all eligible items.
Are there any restocking fees?
No, we do not charge restocking fees.
Are all items returnable?
All items are returnable if they’re in original condition, with packaging and tags included. Returns aren’t accepted without packaging or tags.
How do I start a return?
Just contact us at contact@suvio.store or call us at +16073681814 to begin your return.
How long does it take to receive my refund?
Once we receive your return — or if you cancel your order before it ships — refunds are processed within 3–5 business days to your original payment method.
Payments
Below are some common questions about payment methods and security.
What payment methods do you accept?
Credit Cards: Visa, Mastercard, Amex, Discover, Diners Club.
Apple Pay: Fast, secure checkout for Apple users.
Google Pay: Quick payment via Google account or Android.
Shop Pay: Speeds up checkout with saved details.
Amazon Pay: Use your Amazon info for a faster, secure checkout.
Is my payment information secure?
Yes. We use secure, encrypted payment processing to protect your information.