Shipping policy

Last Updated: 08/12/2025

At Suvio, we are committed to providing fast, reliable, and transparent delivery for every order. Please review the terms below before placing your order.

1. Order Processing

Processing Time: Orders are typically processed and shipped within 1–2 business days, excluding weekends and holidays.
Cut-Off Time: Orders placed before 1:00 PM CST on business days will begin processing the same day. Orders placed after this time will be processed the next business day.
Order Changes or Cancellations: If you need to cancel or modify your order, please contact us as soon as possible before the order ships.

Contact for Changes or Cancellations:

Email: contact@suvio.store
Phone: +1 (607) 368-1814

2. Shipping & Delivery

Method: Free Standard Shipping is available on all orders.
Estimated Delivery Time: 3–4 business days after processing.
Coverage: We currently ship to all 50 U.S. states.
Delays: Delivery estimates are not guaranteed and may be affected by carrier delays, holidays, or weather conditions.

3. Shipping Address Accuracy

It is the customer’s responsibility to provide a complete and accurate shipping address at checkout.

If a package is returned due to an incorrect or incomplete address, we will contact you to arrange reshipment. Additional shipping fees may apply.

4. Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number. You can track your package directly on the carrier’s website.

5. Delivery Issues

If a package is undeliverable or returned, we will work with you to resolve the issue and reship when applicable.
For lost or delayed shipments, contact us immediately so we can open an investigation with the carrier and update you on the status.

6. Contact Information

Suvio
Address: 500 SW 145th Ave #247
Pembroke Pines, FL 33027, USA
Email: contact@suvio.store
Phone: +1 (607) 368-1814
Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (CST)
Response Time: We respond to most inquiries within 24–48 business hours.