Terms of service

Last Updated: 08/12/2025

Welcome to Suvio (accessible at suvio.store). These Terms of Service (“Terms”) govern your use of our website, products, and services, including purchases made through our store (collectively, the “Services”). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, please do not use our Services.

1. Eligibility

You must be at least 18 years old or the age of majority in your jurisdiction to use our Services. By using our Services, you confirm that you meet this requirement.

2. Products and Orders

Availability: All products are subject to availability and may be withdrawn at any time.
Order Limits: We reserve the right to limit quantities or refuse orders at our discretion.
Accuracy of Information: Prices, descriptions, and availability may change without notice. While we strive for accuracy, errors may occur.

3. Payment & Billing

Payment Methods: We accept Visa, Mastercard, American Express, Discover, Diners Club, Apple Pay, Google Pay, and Shop Pay.
Payment Processing: Orders are processed once full payment is received.

4. Shipping & Processing

Processing Time: Orders placed after 1:00 PM CST, on weekends, or holidays are processed the next business day.
Delivery Times: Estimated delivery times are shown at checkout and may vary based on location.
Tracking: Once shipped, you will receive an order confirmation and tracking details.

5. Returns & Refunds

Return Eligibility: Unused items in original packaging with tags attached can be returned within 30 days of delivery.
Non-Returnable Items: Items missing packaging or tags are not eligible for return.

Return Process:

Contact us within 30 days of receipt.
We will send a free return shipping label and instructions.
Pack the item securely in original packaging with tags.
Ship it back using the provided label.
Once inspected, refunds are issued to the original payment method within 3–5 business days.

Return Address:
Suvio
500 SW 145th Ave #247
Pembroke Pines, FL 33027, USA

Refund Timeline: Processed within 3–5 business days after inspection.
Free Return Shipping: Provided when applicable and in accordance with our policy.

6. Intellectual Property

All text, images, logos, and designs on Suvio are the property of Suvio. You may not copy, distribute, or use any content without our written permission.

7. Prohibited Activities

You agree not to:

Violate any applicable laws or regulations.
Infringe on intellectual property rights.
Upload malicious code or engage in fraudulent activities.
Interfere with website security or functionality.

8. Limitation of Liability

Suvio is not liable for any indirect, incidental, or consequential damages arising from your use or inability to use our Services, even if advised of the possibility of such damages.

9. Warranties Disclaimer

Products are provided “as is” and “as available” unless otherwise stated by the manufacturer. We do not guarantee uninterrupted or error-free service.

10. Privacy

Please review our Privacy Policy for details on how we handle your personal information.

11. Modifications to Terms

We may update these Terms at any time. Updates will be posted here with a revised “Last Updated” date. Continued use of our Services means you accept the updated Terms.

12. Governing Law

These Terms are governed by the laws of the State of Florida, without regard to conflict of law principles.

13. Contact Information

Suvio
Address: 500 SW 145th Ave #247
Pembroke Pines, FL 33027, USA
Email: contact@suvio.store
Phone: +1 (607) 368-1814
Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (CST)
Response Time: We respond to most inquiries within 24–48 business hours.