Return and Refund Policy

Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@suvio.store or +16073681814. Please note that returns will need to be sent to the following address:
500 SW 145th Ave #247, Pembroke Pines, FL 33027, USA.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contact@suvio.store.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
We do not accept returns on items that are missing original packaging or do not include tags.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 3-5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@suvio.store.

Contact Information:
Website Name: Suvio
Address: 500 SW 145th Ave #247, Pembroke Pines, FL 33027, USA
Email: contact@suvio.store
Phone: +16073681814
Business Hour: From Monday to Friday: 9:00 AM – 5:00 PM (CST)
Response Hour: We strive and expect to reply within working 24-48 hours on weekdays to most queries.