FAQs
ποΈ Orders & Shipping
Q: How long does shipping take?
A: We process orders within 1β2 business days. Delivery usually takes 3β4 business days within the USA.
Q: How can I track my order?
A: Once your order ships, you'll receive a tracking number by email. You can use it to follow your shipment in real-time.
Q: Do you ship internationally?
A: Currently, we only ship within the United States.
π Returns & Refunds
Q: What is your return policy?
A: We accept returns within 30 days of delivery. Items must be in their original condition.
Q: Do I have to pay for return shipping?
A: No, we offer free return shipping on all eligible items.
Q: Are there any restocking fees?
A: No, we do not charge restocking fees.
Q: Are all items returnable?
A: Yes, all items are returnable except those that are damaged due to misuse or improper handling. Items must be in their original condition to qualify for a return.
Q: How do I start a return?
A: Just contact us at π§ contact@suvio.storeΒ or π +16073681814 to begin your return.
π³ Payments
Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, and other secure payment options available at checkout.
Q: Is my payment information secure?
A: Yes. We use secure, encrypted payment processing to protect your information.
π οΈ Product Support
Q: What if my item is damaged or defective?
A: Contact us immediately with your order number and photos of the issue. We'll arrange a replacement or refund right away.
Q: Can I cancel or change my order after placing it?
A: Orders are processed quickly, but if you contact us within a few hours, weβll do our best to update or cancel your order.
π Still Have Questions?
Contact Information
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Website Name:Β Suvio
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Address:Β 500 SW 145th Ave #247, Pembroke Pines, FL 33027, USA
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Email: contact@suvio.store
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Phone:Β +16073681814
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Contact Form:Β [Click here]
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Business Hours:Β Monday to Friday, 9:00 AM β 5:00 PM (CST)
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Response Time:Β We strive to reply within 24β48 business hours on weekdays